Episode 31: Mark Mader, President and CEO of Smartsheet, on Staying Accountable and Scaling a High Growth SaaS Company

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As President and CEO of Smartsheet (NYSE: SMAR), Mark Mader leads a company committed to transforming the way organizations plan, track, manage, automate, and report on work at scale. With over 20 years executive leadership experience driving innovation for high-growth Software-as-a-Service (SaaS) companies, Mark is a recognized leader in the technology community. He has been named Ernst & Young’s Entrepreneur of the Year in Technology for the Pacific Northwest, and GeekWire’s CEO of the Year. Under his leadership, Smartsheet was named Washington’s Best Workplace by the Puget Sound Business Journal, and Seattle’s Next Tech Titan by GeekWire.

In this episode, we learn how Mark grew Smartsheet from a six-employee startup to a publicly traded company with over 1000 employees serving 82,000 customers. When Smartsheet started in 2006, productivity apps were not ubiquitous like they are today. How did Mark and his team convince investors and customers that Smartsheet was solving for what spreadsheets don’t do well? Why did Smartsheet host their first customer conference just three years ago? What did Mark look for in new board members heading into Smartsheet’s IPO? Get the answers to these questions and more in this episode.

If you like what you hear, please rate and review us on the Apple podcast app to help others find this podcast.If you have questions you’d like us to ask our guests, or founders you’d like to hear on this podcast, let us know by emailing us at: founderrealtalk@ggvc.com.

GGV Capital is a global venture capital firm that invests in local founders. As a multi-stage, sector-focused firm, GGV focuses on seed-to-growth stage investments across Consumer/New Retail, Social/Digital & Internet, Cloud/Enterprise and Smart Tech sectors. The firm was founded in 2000 and manages $6.2 billion in capital across 13 funds. Past and present portfolio companies include Affirm, Airbnb, Alibaba, Bitsight, ByteDance, Ctrip, Didi Chuxing, Grab, Gladly, Hello Chuxing, Grow Mobility, HashiCorp, Houzz, Keep, LAIX, Namely, Niu, Nozomi Networks, Opendoor, Peloton, Poshmark, Slack, Square, Wish, Xiaohongshu, YY, Zhaoyou and more. The firm has offices in Singapore, Silicon Valley, Beijing, Shanghai and San Francisco.

Learn more at ggvc.com and @GGVCapital.